Returns

Any letter that is defective due to material or manufacturer defects will be accepted for return. Please call us at 1-800-804-0655 to receive a return authorization. All returns must be received within 30 days of purchase, no C.O.D. returns will be accepted. Due to the nature of our business, sign letters and component parts are produced as orders are received (custom made). Therefore custom made to order signage projects cannot be returned for a refund. However, if we made a mistake in the manufacturing process, we will do whatever is reasonable to repair or replace the signage project. Our goal is to make sure that you the customer is totally satisfied with your signage project. We go to great detail to make sure through renditions and samples that your signage project is exactly what you will be receiving.

A Breakdown For Returns

  • Changeable letters can be returned for a full credit (these are not custom made, so they are easy to return).
  • Custom ADA signage cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Custom ADA signage will be remade to graphics specifications.
  • Custom Letters or Signage cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Custom Letters or Signage will be remade to graphics specifications.
  • Plaques cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Plaque or Banner will be remade to graphics specifications.
  • Shipping of returned goods (if we had made a manufacturing error) will be covered by us. All other returns shipping will be covered by the customer.