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Any letter that is defective due to material or manufacturer defects will be accepted for return. Please call us at 1-816-800-9444 to receive a return authorization. All returns must be received within 30 days of purchase, no C.O.D. returns will be accepted.

Due to the nature of our business, sign letters and component parts are produced as orders are received (custom made). Therefore custom made to order signage projects cannot be returned for a refund. However, if we made a mistake in the manufacturing process, we will do whatever is reasonable to repair or replace the signage project. Our goal is to make sure that you the customer is totally satisfied with your signage project. We go to great detail to make sure through renditions and samples that your signage project is exactly what you will be receiving.

A breakdown for returns


Shop, compare and order from over 15,000 sign letters, metal sign letters, cast metal sign letters, acrylic sign letters, plastic sign letters, custom sign letters, foam sign letters and changeable sign letters - for all types of uses that are easy to install. Custom Exterior Signs, custom interior signs, custom lobby signs, custom business signs, plaques, church signs, school signs, military signs, government signs and retail signs - we’ve got you covered. Call us with all of your signage questions, our friendly signage experts are here to help you.