Letters and Signs

KB Articles

KB Articles

My sign arrived and it was damaged?

If your sign has arrived damaged or missing some pieces, let us know immediately. We must be notified of any issues within 5 business days of the sign being delivered. If you contact us after 5 business days of the sign being delivered then we might not be able to help you.

Do you do rush orders?

We offer Rush Shipping for an additional fee, but most of our products cannot be rush manufactured.

Where do you ship?

Basically all over the world. We have shipped to military bases in Kuwait, resorts in the Bahamas and airlines in Alaska. Shipping in the continental US is obviously easier, but we can ship your signage anywhere.

What if there is something wrong with my sign?

We must be notified of any issues within 5 business days of the sign being delivered. Occasionally we make a mistakes, if this is the case we will do whatever is necessary to replace or repair your sign ASAP.

What is your return policy?

Custom Signs are non returnable. Formed Plastic, Minnesota, Cast Metal, Acrylic and Metal can be returned for 20% of the value of the sign letters cost.

Can I cancel my order?

You can cancel your order at anytime, but the sooner the better – because if we have already made your project, you may only be able to recoup the shipping cost. All cancelations are subject to how far along the project is in the manufacturing process. If we have not started the manufacturing process, then …

Can I cancel my order? Read More »

Someone is offering a better price? Will you match it?

We always welcome the offer to match a competitors price. (as long as we are comparing the same products, etc). But we pride ourselves on offering the best quality signage in the industry. We never recommend saving a few bucks if it means sacrificing quality.

Can I pay after I receive my sign?

All of our signs and signage projects are custom and made to order. We require full payment prior to starting the project. We do not have the time or man power to chase after outstanding invoices.