KB Articles
If your sign has arrived damaged or missing some pieces, let us know immediately. We must be notified of any issues within 5 business days of the sign being delivered. If you contact us after 5 business days of the sign being delivered then we might not be able to help you.
My sign arrived and it was damaged? Read More »
All of the lead times are listed on the product pages. Make sure to factor in an additional 2-5 Working Days for shipping (Shipping can be expedited for additional fee) Minnesota Letters: 2-3 Working Days Formed Plastic: 4-5 Working Days + 1-2 Working Days for painted Acrylic: 4-5 Working Days + 1-2 Working Days for
How long will it take for my order to arrive? Read More »
For most of our products – no we can’t. We learned a long time ago – Rush orders just mess up the whole system. However, for our foam and metal on foam letters, we can maybe push the process up 2-3 days. Rush shipping can be done for all orders, but that gets expensive real
Do you do rush orders? Read More »
Basically all over the world. We have shipped to military bases in Kuwait, resorts in the Bahamas and airlines in Alaska. Shipping in the continental US is obviously easier, but we can ship your signage anywhere.
Where do you ship? Read More »
Nope. We ship out thousands of packages annually and have negotiated the best shipping rates for FedEx and UPS.
Do you accept UPS or FedEx account numbers? Read More »
We must be notified of any issues within 5 business days of the sign being delivered. Occasionally we make a mistakes, if this is the case we will do whatever is necessary to replace or repair your sign ASAP.
What if there is something wrong with my sign? Read More »
Custom Signs are non returnable. Formed Plastic, Minnesota, Cast Metal, Acrylic and Metal can be returned for 20% of the value of the sign letters cost.
What is your return policy? Read More »
You can cancel your order at anytime, but the sooner the better – because if we have already made your project, you may only be able to recoup the shipping cost. All cancelations are subject to how far along the project is in the manufacturing process. If we have not started the manufacturing process, then
Can I cancel my order? Read More »
We always welcome the offer to match a competitors price. (as long as we are comparing the same products, etc). But we pride ourselves on offering the best quality signage in the industry. We never recommend saving a few bucks if it means sacrificing quality.
Someone is offering a better price? Will you match it? Read More »
All of our signs and signage projects are custom and made to order. We require full payment prior to starting the project. We do not have the time or man power to chase after outstanding invoices.
Can I pay after I receive my sign? Read More »
